Per your description, please allow us to make a brief explanation as below: We will accept a refund request if the customer encounters technical issues that are unable to be solved within 7 days. Wondershare values each customer's benefits and we'll do our best to help you out. We understand it would be very frustrating when you are unable to recover files correctly with this software. Firstly, I'd like to express our deepest apologies for the inconvenience. Reply from Wondershare Recoverit Sep 23, 2022 If we are unable to solve it, we'll process a full refund as you request. To better take care of your concern, would you please send us several screenshots showing the problem via email? Our technical support will do further troubleshooting and then provide a solution accurately. Regarding the issue (program never worked) you were encountering, we are desperate to fix it, and this is the reason our support may ask you to provide more details (like a screenshot showing the problem and log files, etc.) for further troubleshooting, and this was also the reason we didn't process a refund for you in the first place. (Please find it under the "Account and Membership" part) However, if your order is still within 30 days from the payment dateļ¼7 days for Famisafe, Dr.Fone series, Data Recovery, and Recoverit series), you can repurchase the correct platform software first and send us the new order number to get the refund for the wrong platform software. In order to avoid this trouble for our users, we have especially indicated this point on our website. It is regret to tell you that users are unable to access his/her license on a different platform due to the way that the software is coded for the specific platform. Kindly let us explain it in more detail and see how we can help you solve the issue further. ![]() We are sorry for the doubt about your license authorization caused on your end. Reply from Wondershare Recoverit Updated Oct 31, 2022
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